Shipping policy
Shipping Policy
- Free shipping available
Shipping is free on all Circulia orders, wherever you are. There’s no minimum spend.
- Processing time
Orders are usually processed and dispatched within 1 to 3 business days. Orders placed on weekends or public holidays are processed from the next business day. During busy periods, such as sales and holidays, processing may take a little longer.
- Delivery times
Most orders arrive within 5 to 10 business days of dispatch. Delivery times vary depending on your location, and some orders, particularly to remote or regional areas, may take longer.
Delivery times are estimates, not guarantees. Once your order has left us, timing is in the hands of the carrier, and delays can happen because of things outside our control, such as carrier volumes, customs checks, weather, public holidays or other disruptions. We’re not able to offer refunds or compensation for delays alone, but we’ll always help you track down your order.
- Order tracking
Once your order ships, we’ll email you a confirmation with tracking details. Tracking can take a few days to update after dispatch, so please don’t worry if you don’t see movement straight away.
- Shipping address
Please check your shipping address carefully at checkout. We aren’t responsible for orders sent to an incorrect or incomplete address entered at checkout. If you notice a mistake, email us as soon as possible. We’ll do our best to update it, but once an order has been dispatched we may not be able to change it.
If an order is returned to us because of an incorrect address or because it was refused or not collected, we’ll refund the product cost once it’s back with us, or reship it to the correct address.
- Customs, duties and taxes
For international orders, your package may be subject to import duties, taxes or fees charged by your country. These charges are set by local authorities, are outside our control, and are the responsibility of the customer. Customs processing can also add time to delivery.
- Lost, delayed or missing packages
- If your order hasn’t arrived within 30 days of its estimated delivery date, contact us and we’ll work with the carrier to find it. If it can’t be found, we’ll reship your order or refund you.
- If tracking shows your order as delivered but you haven’t received it, please check with neighbours, your building’s mailroom and around your property, then contact us within 7 days of the delivery date so we can open a claim with the carrier.
Once a package is marked as delivered by the carrier, we can’t be held responsible for it, but we’ll always do what we can to help.
- Damaged items
If your order arrives damaged, email us within 14 days of delivery with your order number and photos of the product and packaging. See our Refund Policy for full details.
- Contact us
Questions about your delivery? Email support@circulia.co with your order number and our team will help.